Refund Policy
Full refund guaranteed up to 24 hours before your tour time.
When you can request it
- Up to 24h before your tour: always, no questions asked — 100% refund.
- Change of plans: we move your booking to another date or time free of charge (subject to availability).
- Nothing received or wrong email: contact us first — we resend your tickets free within minutes.
How to request it
Reply to your order confirmation email with the subject "Refund", including the email used at checkout. No forms, no justifications.
Timing
Refunds are issued to the same payment method within 5-10 business days (exact timing depends on your bank).