Privacy Policy

Last updated: September 2026.

1. Data controller

The controller of your personal data is Ladner Immobilien GmbH ("the Controller"), reachable via the site's contact page.

2. Data we collect

• Order data: name, email, phone, country — used to deliver your tickets and provide support.
• Payment data: payment is processed by your bank and the card network; we never see or store your CVV or full card number.
• Technical data: IP address, browser, pages visited — used for security and to improve the site.
• Technical cookies: display preferences (e.g. cookie-banner dismissal), stored locally in your browser.

3. Purposes and legal basis

• Performance of the contract (ticket delivery, support, refunds).
• Legitimate interest (service security, fraud prevention, site improvement).
• Legal obligations (accounting and tax).

4. Retention

• Order data: 24 months.
• Technical logs: 12 months.

5. Sharing

Your data is never sold or shared with third parties for commercial purposes. It is processed by the technical providers that make the service possible (hosting, payment processing) under GDPR-compliant agreements. Data is hosted in Europe.

6. Your rights (GDPR)

You have the right of access, rectification, erasure, restriction, objection and portability of your data. Exercise them via the contact page. You may also complain to your country's data-protection authority.

7. Cookies

This site uses only strictly necessary technical cookies. No third-party advertising or profiling cookies.